Design Case Studies
-
IBM Travel Concierge
UX/UI Design Lead
Conversation meets traditional user interface for travel inspiration and flight recommendations
Artwork
-
bot2bot
Digital Installation
Placing one conversational agent against another and exposing the dialogue to the general public
Publications
-
IBM Conversational Design Guidelines
IBM Design
-
Conversational UX Design Workshop (Extended Abstract)
ACM CHI 2017
-
Studies in Conversational UX Design
Springer
-
Conversational UX Handbookforthcoming
ACM
Presentations
-
Applying Science to Conversational UX Design
SXSW 2017
-
Cultivating Cognitive Experiences
LAUNCH Festival 2017
Press
-
At IBM, Researchers Are Working To Make Robots Engaging Conversationalists
Inc. Magazine
-
Conversational UX design: What it is and who's paving the way
TechTarget
-
How to make AI agents better conversationalists: Context is key
TechTarget
-
Tackling the 'ask me anything' challenge of a conversational interface
TechTarget